Privacy Policy

1. Introduction

TravelSafe.ai ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our travel safety service.

By using the Service, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide:

• Account registration data (name, email address) via Clerk authentication.
• Travel trip details (destinations, dates, cities) when using the Trip Planner.
• Email address and destination preferences when requesting a free PDF safety brief.
• Payment information (processed securely by Stripe — we do not store card numbers).
• Customer support communications.

Information Collected Automatically:

• Usage data (pages visited, features used, time spent) via analytics.
• Device and browser information (user agent, screen resolution, operating system).
• IP address and approximate geographic location.
• Referral source (how you found the Service).

Information From Third Parties:

• Clerk authentication provider (account identity data).
• Stripe payment processor (transaction history, billing details).
• Government agencies (public advisory data — not personal information).

3. How We Use Your Information

We use your information to:

• Create and manage your account.
• Provide travel safety content, PDF briefings, and AI reports.
• Process subscription payments and manage billing.
• Deliver trip-specific safety briefings before your travel dates.
• Send transactional emails (account updates, billing receipts, security alerts).
• Improve the Service through usage analytics and user feedback.
• Respond to customer support requests.
• Comply with legal obligations.

We do not sell your personal information to third parties.

4. Data Storage & Security

Your data is stored using:

• Authentication: Clerk — encrypted identity management.
• Database: PostgreSQL with encrypted connections.
• Payments: Stripe — PCI-DSS Level 1 compliant. We never store raw card data.
• Email: Resend — transactional email delivery.

We implement industry-standard security measures including HTTPS/TLS encryption, encrypted database connections, server-side authentication middleware, and regular security updates.

However, no system is 100% secure. We cannot guarantee absolute security of your data.

5. Data Sharing

We may share your information with:

• Service Providers: Clerk, Stripe, Resend, Cloudflare, and hosting providers — bound by confidentiality obligations.
• Legal Requirements: If required by law, court order, or to protect our rights or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not share your travel itineraries, trip data, or personal preferences with any third party for marketing purposes.

6. Cookies & Tracking

We use essential cookies and similar tracking technologies to:

• Maintain your authenticated session.
• Remember your preferences (country selections, language).
• Analyze site usage and performance.

You can control cookies through your browser settings. Blocking essential cookies may affect Service functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and personal data.
• Portability: Export your data in a machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

9. International Data Transfers

The Service operates globally. Your data may be processed in countries other than your country of residence, which may have different data protection laws. By using the Service, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Service. Your continued use after changes constitutes acceptance.

11. Contact

For privacy-related questions or requests:
Email: [email protected]
Website: https://travelsafe.ai